HeatBox Heating ("we," "our," "us") provides gas heating and boiler maintenance services for domestic properties within the United Kingdom.
By using our services, you ("the Customer") agree to comply with these Terms and Conditions.
2. Services Provided
We offer installation, repair, and maintenance services for domestic gas boilers and heating systems.
All services are provided by Gas Safe-registered engineers to ensure quality and safety standards.
Services are offered on a call-out basis, as part of an annual maintenance plan, or through warranty packages.
3. Appointments and Access
Appointments can be booked via phone, email, or our website (if applicable).
The Customer must provide clear access to the boiler and any necessary equipment for our engineers to complete the job.
Missed appointments or inaccessible premises may incur additional charges.
4. Customer Responsibilities
Ensure that all boiler and heating systems are in reasonably accessible locations and that any issues are communicated to us in advance.
Report any faults immediately and refrain from tampering with equipment.
If any work requires shutting off gas or water, the Customer must ensure alternative arrangements if necessary (e.g., heating or water supply).
5. Pricing and Payment
Pricing for services is outlined online and can be discussed and agreed upon prior to the commencement of work. Written estimates are provided upon request.
Hourly Labour Rates:
Repairs are charged based on our standard hourly labour rate.
After the minimum period, labour is billed in 15-minute increments to ensure fair billing for all customers.
Parts and Materials:
All parts used during repairs will be charged in addition to labour costs.
Any parts required, along with their costs, will be discussed with the Customer before proceeding with installation. We use original parts and will provide options where available.
Payment is due upon completion of the work unless agreed otherwise.
Late payments may incur additional charges as permitted by UK law.
We accept various payment methods, including credit card, cash, and online payments.
6. Warranty and Liability
Warranty on Work:
We guarantee all work carried out by our technicians for a period of 12 months from the date of repair.
This warranty covers both parts and labour for issues directly related to the initial repair. It does not cover unrelated or new issues arising after the initial repair.
If any issues arise due to our work within the warranty period, we will return to rectify the issue at no additional cost.
We are not liable for any indirect, incidental, or consequential damages arising from boiler failure or issues unless caused by our negligence.
7. Health and Safety
Our engineers strictly adhere to health and safety regulations. We require the Customer to ensure that the working area is safe and that pets or children are kept clear of the work area.
We reserve the right to halt work if conditions are deemed unsafe, and charges may apply for rescheduled appointments in such cases.
8. Cancellations and Refunds
Cancellations must be made at least 24 hours in advance. Late cancellations may incur a fee.
Refunds for prepaid services will be considered on a case-by-case basis, depending on work completed to date.
9. Limitations of Liability
While we take every precaution to ensure the reliability of our services, we are not liable for any breakdowns or failures caused by events beyond our control (e.g., weather, supply chain issues).
Any advice provided is based on the information available and does not substitute for regular maintenance and safe usage practices by the Customer.
10. Bank Holidays and Special Dates
Services performed on bank holidays, including Christmas, New Year’s Day, and other public holidays, may incur additional charges due to higher demand and limited availability.
Any holiday-related price changes will be clearly communicated at the time of booking.
11. Privacy Policy
Customer information will be kept confidential and used solely for providing our services. We comply with all UK data protection laws (GDPR).
12. Changes to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. The latest version will always be available on our website or upon request.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved under UK law.
